Welcome to ElrubEcom!

We’re thrilled to provide top-notch products and exceptional service to our valued customers in Europe.
Please review our detailed shipping policy below.

Shipping Destinations

We proudly ship to various countries across Europe.
For a full list of destinations, please check the shipping information during checkout.

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Processing Time

• Orders are processed within 1–3 business days after payment confirmation
• During peak seasons (holidays, summer sales, promotions), processing may take longer — but we work to ship as quickly as possible

Shipping Methods

We offer:

• Standard shipping: 5–10 business days
• Expedited shipping: 2–5 business days

Delivery times may vary depending on your location and possible carrier delays.
We use trusted carriers such as DHL, UPS, FedEx, and another.

Shipping Costs

• All shipping costs are shown at checkout — no surprises
• Prices are calculated based on the weight, dimensions, and destination of your order

Free Shipping

Enjoy free delivery when your shopping cart exceeds 100 EUR.

Order Tracking

Once shipped, you’ll receive a confirmation email with a tracking number.
You can track your order:

• On the carrier’s website
• Or via the Track Your Order page in our store’s header

Customs and Duties

For international orders:

• Customs duties, taxes, and fees may apply
• These costs are the customer’s responsibility and are not included in product or shipping prices
• Please check with your local customs office for more details

Delivery Issues

If your order is delayed or has problems in transit:

• Contact our support team
• We’ll work quickly to resolve the issue

Change of Address

If you need to change your shipping address after placing an order:

• Contact us immediately
• Changes are only possible before the order is processed

Returns

See our Return & Refund Policy page for details on:

• Eligibility
• Process
• Fees

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Holiday Shipping

During peak holiday seasons:

• Delivery may take longer due to high demand and carrier delays
• We recommend ordering early to avoid delays

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Legal Compliance and Consumer Rights (EU)

As an EU-based seller, we comply with European consumer protection laws.

• Customers have the right to receive their order within 30 days of purchase
• If delivery exceeds this time (and no longer timeframe was agreed), you may request a full refund

Failed Delivery and Reshipment

If a delivery is returned to us due to:

• Incorrect address
• Unavailability
• Refusal to accept

We will contact you to arrange reshipment (additional fees may apply).
If we cannot reach you, we will refund the order minus shipping and handling fees.

This shipping policy is subject to change without prior notice.
Last updated: 23 May 2025