Our Commitment to Customer Satisfaction

At ElrubEcom, we strive to provide you with high-quality products and excellent customer service.
If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns and Refunds

You may be eligible for a return and refund if:

• You have received a damaged, defective, or incorrect item
• The item does not match the description on our website
• You have changed your mind within our specified return period

Return Period

You must initiate the return process within 14 days from the date of delivery.
Some products may have specific return periods, clearly stated on the product page.

How to Initiate a Return

1. Contact our customer service team at info@elrub.com or via our website contact form
2. Provide your order number, the item(s) you wish to return, and the reason for return
3. Our team will guide you through the process and provide a return authorization if approved

Return Shipping

If your return is approved:

• You will be responsible for the cost of return shipping
• If the return is due to our mistake (wrong or defective item), we will provide a prepaid label or reimburse your return shipping cost

Refund Process

Once we receive your returned item(s):

• We will inspect them within 3 business days
• If approved, we will issue your refund within 14 days
• Refunds are credited to your original payment method
• You will receive an email confirmation once processed

Refund Amount

The refund will equal the purchase price of the returned item(s), minus:

• Applicable shipping charges
• A 10% restocking fee (for change-of-mind returns or non-defective items)

Non-Refundable Items

We do not accept returns for:

• Gift cards
• Downloadable software
• Personalized or custom-made items

Exchanges

If you want to exchange an item for a different size, color, or style:

• Contact our customer support team
• Exchanges are subject to availability
• You are responsible for return shipping costs

Customer Support

For questions about our Return & Refund Policy, contact info@elrub.com.
We are here to ensure your shopping experience with ElrubEcom is a positive one.

Changes to This Policy

We reserve the right to update or modify this policy at any time.
Changes take effect immediately upon posting on our website.

Governing Law

This policy is governed by the laws of the European Union, including:

• The Distance Selling Directive
• The Consumer Rights Directive

Legal Compliance for EU Customers

As an EU customer, you have:

• 14 days to withdraw from your purchase without giving a reason (cooling-off period)
• A 2-year legal warranty under EU Directive 1999/44/EC for faulty or misdescribed products
  If the product is faulty, you are entitled to a free repair, replacement, or refund.

Processing Time and Refund Transparency

After we receive your return:

• Our team inspects it within 3 business days
• Refunds are issued within 14 days to your original payment method

Final Remarks

We aim to make your experience with ElrubEcom as smooth as possible.
Our policies balance customer satisfaction with legal compliance.

Last updated: 23 May 2025